March 11, 2008 – 12:07 pm | by kristjan
Russell Shaw kirjutav ZDNet blogis ühest omapärasest pahameele avaldusest Apple poe suhtes Bellevues. Nimelt kodanik Arjela koos mehega läks omale uut MacBook Air sülearvutit ostma. Ja vaatamata tema ostusoovile ei pööranud müüa täheleanu mitte temale vaid suhtles abikaasaga.
Toon siia ära kaebekirja täies mahus.
The Apple Store “genius” — and I’m offended that he was called that, given the stupendous idiocy exhibited today — was named Bill. Bill was called over when my husband and I came into the store; I had told the concierge that I was interested in buying a MacBook Air.
Well, first of all, Bill DID NOT LOOK AT ME. He did not greet me. He greeted my husband, introduced himself, and shook his hand… and completely ignored me. He didn’t ask my name, what we were there to buy, or who the new computer was for. He did not make eye contact. He simply behaved as though I were not there, and steered my husband through the crowded store — ignoring me and leaving me behind.
When I caught up to them, he was commencing the hard-sell of “AppleCare”. After being told several times that I was not interested, he asked my husband if he was a Microsoft employee, and pointed out that he could get a 12% discount on it. My husband finally stopped Bill in his tracks and told Bill that the computer was for me. He asked Bill if the education discount, which I qualified for, or the Microsoft employee discount, which my husband qualified for, was a better deal. Bill told my husband that the education discount was better — but continued talking to my husband as if I were not there. Even after being told the computer was for me and that we’d be using my education discount on it, Bill did not greet me, make eye contact with me, or acknowledge my presence in any way.
After scrolling through a screen of peripherals and asking my husband — not me — about each one, and only giving up on selling us the items when my husband — not me — confirmed I was not interested, he muttered something I could not make out (I presume because he was, again, talking to my husband and not myself), and wandered off.
I did not wait for him to come back before leaving the Apple Store. As my husband was not interested in anything at the store, he left, too.
Russelli lõpsõna aga oli Apple kaitset väga mõnusalt lisatud. Kui tema koos tüdrukuga läks kohaliku Apple poodi koheldid neid võrdselt, tüdrukuga meeldis müüjatel isegi rohkem suhelda.
